Privileged Critters Animal Hospital, Inc.
1004 W. Main St.
Lakeland, FL 33815
We will have extended hours on most Friday's beginning in May with two Veterinarian's on staff. We will still work on an appointment basis. If you are just wanting to buy product...or drop off your pet for an appointment, you can call on Thursday to confirm whether or not we are open! This is just one more way that we are trying to improve our service to you!
We work on an appointment system.
- If we do not have an appointment available when you want it, we will be glad to put you on our "cancellation list" and will work you into a quicker appointment if someone cancels!
- We can not accept "walk-ins" UNLESS there is an empty appointment slot on the schedule. We are a small clinic with only one Veterinarian on most days. Please understand that a client without an appointment puts added stress on staff, puts us behind for other clients appointments, and extends our working hours. Please call ahead. Depending upon urgency and the situation, we may be able to work you in and will certainly do our best to try!
- We do not overbook and we stick closely to our schedule. If you are 15 minutes late, you have basically missed your appointment and it is possible that you may have to re-schedule if we can not work you in.
- We have three telephone lines into the clinic and your call will roll over, so if we do not answer, please leave a message and we will return your call as quickly as possible! We check voice mail every couple of hours. Multiple calls to the clinic does not mean we will answer sooner! Please understand that we may be trying to save someone's pet's life and if that is the case, everyone is called into service! You would want us to care for your pet in the best possible manner too! IF YOU DO NOT RECEIVE A RESPONSE within 3 hours (or if your call is late in the day, by the next morning), perhaps your message was not understandable or we could not hear it. Please forgive us and call again!
We appreciate our clients and do everything we can to make your visit with us a pleasant experience, not only for YOU, but for your furry friends!